Quality Q&A : What are your favorite quality books?
“It is what you read when you don’t have to that determines what you will be when you can’t help it.” ~Oscar Wilde
We reached out to our team and our followers via social media and wanted to know what quality books professionals can’t live without. The five books listed below were the most frequently cited.
Quality Handbook (Joseph M. Juran) – Considered the father of modern quality management, Juran’s Handbook is a must-read for any quality professional. From leadership to methods, Juran addresses a broad variety of topics within the industry and does so in an approachable way.
The Five Most Important Questions (Peter F. Drucker) – This is a quick read, perfect for a short flight. In it, Drucker discusses self-assessment, the customer, providing value, measuring results and planning. This one is likely to require “pen and paper” or Evernote to get the full benefit. You’ll want to document your answers.
Quality Improvement Made Simple & Fast (Matthew J. Maio) – While the length, only a 44 page booklet, may be deceiving, the content is rich and ready to be applied. This book will guide you through Plan>Do>Study>Act and is written in a way that’s fun to read. The templates in the back are invaluable.
The Quality Toolbox (Nancy R. Tague) – This book should be standard reading in college courses and a staple on any bookshelf. In it, you will find a way to answer any question (or problem) you have. Rather than trying to read it cover-to-cover, this one works best if you make a goal of reviewing one tool per week. There’s even a chapter on “How to Use this Book.”
101 Good Ideas: How to Improve Just About Any Process (Karen Bemowski & Brad Stratton) – This book is conveniently segmented in a way that lets you skip around and pick what you want to learn. It offers examples and tools for improving a process, communicating quality, training for quality, getting feedback, managing meetings, organizing/analyzing data, auditing and more. The ideas presented are general in nature, but provide enough information to get you going in the right direction.